Privacy Policy & Terms of Service
How we handle your data, and the terms that apply when you shop with us.
1. Overview
PetDashAU ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through petdashau.com, how we use it, and the choices you have.
2. Information we collect
- Contact details you provide, such as name, email address, shipping address and phone number.
- Order information, including items purchased, payment status and order history.
- Device and usage information collected automatically, such as browser type, pages viewed and referring site.
- Communications you send us, such as messages through our contact form.
3. How we use your information
- To process and fulfil your orders, including shipping and customer support.
- To send order updates, and — with your consent — product launch and marketing emails.
- To improve our website, products and customer experience.
- To meet legal and accounting obligations.
4. Sharing your information
We share information with trusted third parties only as needed to run our store — for example, our e-commerce platform, payment processor, and shipping carriers. We do not sell your personal information.
5. Data retention
We keep personal information for as long as needed to fulfil the purposes described in this policy, or as required by law.
6. Your rights
You can ask to access, correct or delete your personal information, or opt out of marketing emails at any time by contacting us.
7. Contact us
Questions about this policy can be sent to contact@petdashau.com.
1. Agreement to terms
By accessing or using petdashau.com, you agree to be bound by these Terms of Service. If you don't agree, please don't use our site.
2. Orders & payment
- All prices are shown in Australian dollars (AUD) and include GST where applicable.
- We reserve the right to refuse or cancel an order, including for pricing errors or suspected fraud.
- Payment is processed securely through our payment provider; we do not store your full card details.
3. Shipping & risk
Shipping timeframes are estimates, not guarantees. Risk in goods passes to you once your order is delivered to the address provided at checkout.
4. Returns
Returns and refunds are handled according to our Shipping & Returns policy, alongside your rights under Australian Consumer Law.
5. Product information
We aim to describe our products accurately, but we don't guarantee that descriptions, images or other content are always error-free.
6. Limitation of liability
To the extent permitted by law, PetDashAU is not liable for indirect or consequential loss arising from use of our website or products, except where such liability cannot be excluded under Australian Consumer Law.
7. Changes to these terms
We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.
8. Governing law
These terms are governed by the laws of New South Wales, Australia.